I am encountering printing issues. Why?

File Not Downloading: 

Depending on how large the file you are attempting to download is, it may take longer than usual to initiate the download. This can happen if you are attempting to download an entire year's worth of plans in a single file. We recommend adjusting the dates to a smaller range and attempting to print again. 

Can't Open Downloaded File: 

If you are receiving a file other than a PDF ("CreatePDF" for example), you may need to refresh your account. We recommend just signing out (by clicking your display name in the upper-right corner of the screen and selecting "Sign Out") and then signing back in to solve the issue. If you are still encountering issues after trying that, please contact us at support@planbook.com. 

Print to PDF Unavailable: 

This may be caused by images in your plans. We recommend excluding images by opening the print menu and then clicking the "Items" field to deselect "Embedded Images". If you are still encountering issues, please contact us at support@planbook.com.

Frequently-Asked Questions

  1. How to reset account password
  2. How do I connect or merge my account to my school?
  3. How to delete or unlink multiple lessons at a time
  4. What is a Teacher/Student View Key?
  5. If my school signs up, will I lose my plans or will my plans be deleted?
  6. If my subscription expires, will I lose my plans?
  7. I am leaving my school. Can I keep my plans?
  8. How do I enter times that don't fall on 15-minute increments?
  9. I entered times for my classes, but the times aren't displaying. Why?
  10. I adjusted my class/year dates/times and all of my lessons are gone. What happened?
  11. I am encountering printing issues. Why?
  12. Why can't I view my previous year's plans?
  13. Why can't I add/create a new year?
  14. I am having importing/copying difficulties. Why?
  15. My school signed me up under a different email, how can I merge/connect my existing accounts?
  16. Why aren't my Grades/Assignments/Assessments displaying on the "Grades" page?
  17. Can I create links for individual/specific classes?
  18. How do I email my plans to someone?
  19. How do I set times for my classes or sort my classes by time?
  20. How do I schedule a snow day?
  21. How do I completely remove a class from a specific day?
  22. Horizontal Plans View?
  23. How to use activate Full Screen mode/use Browser Print
  24. How do I request additional standards for Planbook.com?
  25. How do I enlarge the editor box?
  26. How to Delete a Class?
  27. How to change class times for a class that has already started?
  28. How to Undo/Remove "No Class Day"
  29. How do I remove a 'No School" event?
  30. How to customize a Single Event in a Series of Events
  31. I didn't get my sign up email when my school purchased Planbook for me, what do I do?
  32. How to adjust the font for lessons?
  33. How do I safely work with two windows of Planbook open at the same time?
  34. How to show School Day Counter
  35. Error Message
  36. Remove or Delete Holiday Event
  37. Can't add lesson outside of schedule Message
  38. Current Date Incorrect/Today Button Not Working
  39. Adjust Autosave Time
  40. How do I view plans that have been shared with me by another teacher?
  41. Renewal/Purchase Issues/Errors

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