Refresh Browser
1. Reboot your computer, this will flush out your browser DNS settings.
2. After you open your browser, press Ctrl + Shift + Del to clear your browser history.
3. Go to planbook.com, and before you sign in press Ctrl + F5 to refresh your browser memory cache.
4. AFTER you sign in, press Ctrl + F5 one more time.
For Mac users, use Cmd + Shift + R for Chrome, or Cmd + Option + E for Safari, rather than Ctrl + F5, to refresh your browser memory cache.
For Mac users, use Cmd + Shift + R for Chrome, or Cmd + Option + E for Safari, rather than Ctrl + F5, to refresh your browser memory cache.
For Chromebook Users: Hold the search key and the switch window key on Chromebook to replace CTRL+F5
Please let us know if this helps.
Please let us know if this helps.