Renewal/Purchase Issues/Errors

If you are seeing the following message(s), we apologize for the trouble. Please follow the below steps to help correct that - 

No Payment Method Available - Refresh your browser a few times using the circular arrow icon in the upper-left corner of the screen, or attempt to renew using a different computer/browser. 

Declined (2046) - This error message typically appears if the bank associated with your card is rejecting the charge. This may appear on your statement for a short period, but the charge will typically not go through and then disappear. We recommend reaching out to your bank to see if your card has blocks on Paypal (our payment processor). 

Frequently-Asked Questions

  1. How to reset account password
  2. How do I connect or merge my account to my school?
  3. How to delete or unlink multiple lessons at a time
  4. What is a Teacher/Student View Key?
  5. If my school signs up, will I lose my plans or will my plans be deleted?
  6. If my subscription expires, will I lose my plans?
  7. I am leaving my school. Can I keep my plans?
  8. How do I enter times that don't fall on 15-minute increments?
  9. I entered times for my classes, but the times aren't displaying. Why?
  10. I adjusted my class/year dates/times and all of my lessons are gone. What happened?
  11. I am encountering printing issues. Why?
  12. Why can't I view my previous year's plans?
  13. Why can't I add/create a new year?
  14. I am having importing/copying difficulties. Why?
  15. My school signed me up under a different email, how can I merge/connect my existing accounts?
  16. Why aren't my Grades/Assignments/Assessments displaying on the "Grades" page?
  17. Can I create links for individual/specific classes?
  18. How do I email my plans to someone?
  19. How do I set times for my classes or sort my classes by time?
  20. How do I schedule a snow day?
  21. How do I completely remove a class from a specific day?
  22. Horizontal Plans View?
  23. How to use activate Full Screen mode/use Browser Print
  24. How do I request additional standards for Planbook.com?
  25. How do I enlarge the editor box?
  26. How to Delete a Class?
  27. How to change class times for a class that has already started?
  28. How to Undo/Remove "No Class Day"
  29. How do I remove a 'No School" event?
  30. How to customize a Single Event in a Series of Events
  31. I didn't get my sign up email when my school purchased Planbook for me, what do I do?
  32. How to adjust the font for lessons?
  33. How do I safely work with two windows of Planbook open at the same time?
  34. How to show School Day Counter
  35. Error Message
  36. Remove or Delete Holiday Event
  37. Can't add lesson outside of schedule Message
  38. Current Date Incorrect/Today Button Not Working
  39. Adjust Autosave Time
  40. How do I view plans that have been shared with me by another teacher?
  41. Renewal/Purchase Issues/Errors

Feedback and Knowledge Base